It Takes A Lot Of Effort
To Maintain A WordPress Site
You already own a WordPress site and you’ve heard about all the recurring maintenance it needs to run properly. Plugins need to be updated, security needs to be tight, fixes need to be made, occasional changes come up, and the list goes on. It takes a lot to ensure your site is running efficiently, and that’s what we’re here for! Check out a few of the reasons to partner with us:
Our team keeps urgency in mind
Most companies boast quick response times but then add your support ticket to the bottom of the list and keep moving. If it’s an emergency issue, we’ll drop everything to get your site back online. We understand that every second counts when it comes to your small business.
We get to know your account personally
We’re the same real people you see on our team page. We’re not a mega-corp with 1,000 agents at a call center. We’re a highly nimble and close-knit team of experts ready to lend a helping hand.
No complicated way to contact us for support
We’ve found that email support is the best and fastest option for business owners. And it’s also the simplest – no log-in, no tool, no separate app, no complex phone tree with 20 questions and 10 departments. Just send over a quick email and we’ll respond within minutes.
Complementary ‘built for WordPress’ hosting
We partner with business class hosting companies to provide you with an insanely fast and well-optimized foundation for your site. And it’s at no charge to you! Migrations are also available for free. Don’t want to make the switch? That’s fine too!
Proactive uptime monitoring & downtime support
We monitor your site constantly and we address any downtime issues immediately if your site does go down. No need to notify us, chances are we’re already on it!
Top-notch security & malware cleanup
We utilize Wordfence site monitoring to manage patches for known software vulnerabilities and blacklisting issues. In the event of a malware attack, we’ll clean the infected files and restore your site – included in your plan with us at no extra charge.
Cloudflare integration & HTTPS
Cloudflare is a safe and secure Content Delivery Network (CDN) that allows you to securely show your site to visitors anywhere in the world, FAST. To keep your site and your visitors safe, we also use Cloudflare for SSL certificate provisioning. Your site will display https in the URL, which is important enough that Google has made it ranking factor!
Weekly website health reports
We’ll send you updates every week on what’s happening with your site. You’ll see plugin updates, backups, uptime and downtime metrics, and Google Analytics traffic data compiled into one easy-to-read report.
Your personal, on-demand webmaster
Have some changes that need to be made or bugs that need to be fixed? Send it over to us and our team will help you implement the changes, absolutely free* for Small Business or higher plans.
*Large site changes can be made for an additional fee, but less than 10% of our customers have maintenance requests in a year that require any additional cost.
Monster Plans At
We want to make sure your site is running healthy.
That’s why all of our plans are designed to include the essentials for WordPress site maintenance, and then some.
We’ll make sure your site is running properly so you can continue to grow your business.
Ready to take a load off with one of our maintenance plans?
Answers To Common
Questions Our Customers Have
We understand small businesses. Every second that your site is down or broken is precious revenue that isn’t being generated. We treat your website as if it was our own business and do everything we can to make sure it’s online so that the money keeps rolling in. If something is wrong, we’ll drop everything to get things fixed. That’s the IntersectWP way!
We use Wordfence for beefy security and site monitoring. We install and maintain a TLS certificate and use Cloudflare’s CDN to make sure that your site’s security is maintained. In the event of a malware attack, we are here to mitigate and restore free of additional charge.
During normal business hours our response times are normally less than an hour, though we prioritize issues over change requests. Resolution times vary from an hour or less (for certain emergencies) to 24 hours or more if the work is more involved. Regardless of length of time to resolution, we remain responsive to each and every support request we receive.
Yes! We offer complimentary business-class hosting, and we will even transfer your site over absolutely free. You are not obligated to take this hosting and we do not reduce our plan pricing if you choose not to host with us.
Nope, we will work with any hosting provider you currently have. However, if we determine that your site is slow due to your host, we will recommend taking advantage of our complimentary hosting. We’ll even move your site for you for free!
We offer quite a few premium plugins with our plans (valued at over $1,000):
- Advanced Custom Fields Pro
- Schema Plus
- WP Audit Log
- And More!
Customers who purchase the eCommerce level maintenance plan or the speed optimization plan will also get WP Rocket and WP Smush absolutely free ($899 value). We hook our customers up!
We sure do! Malware cleanup is included with all of our maintenance plans.
During our onboarding process we’ll grab everything we need from you to maintain your site. That includes creating a WordPress Administrator account as well as the login to your hosting platform. From there we can install all of our maintenance and security tools.
Yes, you will always work with someone based here in the United States. We are a remote team with designers, developers, project managers, and campaign managers who live in Chicago, Milwaukee, Dallas, San Diego, San Francisco, Boston, and Raleigh. We also have a team of developers in India and the Ukraine who report to a senior engineer here in the states.
Never! All of our plans are month-to-month and you can cancel anytime. We bill on the 1st and we prorate your first charge depending on when you sign up. Upon cancellation, service will remain active through the end of your term (the end of the month). Prorated refunds are not offered.